General Information

This site is the property of Clinique Santé and is managed by it and its subsidiaries (hereafter "Clinique Santé"). Visiting this site means that you agree to the terms and conditions set out below. These terms and conditions may be changed at any time without notice.

Clinique Santé is the owner of the entire contents of the site and the material presented therein. It is also the exclusive owner of certain names, logos, drawings, words, headings, and slogans that may constitute commercial names or trademarks, whether registered or not, including "Clinique Santé,". Certain other commercial names, trademarks, words, logos, and images are the property of their respective holders.

Copying, redistributing, reproducing, or republishing any information on this site in any form whatsoever is strictly forbidden except for personal use.


This site is provided "as is" and you access it at your own risk. The contents of this site are provided for information purposes only and may in no way or at any time replace professional advice. Information posted on this Website is for information purposes only. In no way is it intended to serve as a substitute for the advice of a health professional. Always consult your physician or a health professional for a diagnosis or for appropriate advice on a given health issue. You should also talk to your pharmacist before taking any medications. If the state of your health requires immediate attention, please contact your physician as soon as possible.

Clinique Santé provides no guarantee as to the quality, accuracy, or completeness of the information provided. Inaccuracies, typographical errors, or certain omissions may occur. Products mentioned on this site may not be available. Clinique Santé cannot guarantee the confidentiality and security of personal information transmitted via the site. Furthermore, it cannot be held liable for damage of whatsoever nature that may result from using this site.

This agreement and this site are governed by the laws in effect in the Province of Quebec. Any disputes concerning this site will be submitted to the appropriate court in the District of Montreal.

Privacy Policy

Clinique Santé, its affiliated companies and franchises are committed to respecting the confidentiality of your personal information and undertake to protect it and use it only for the purposes for which it was collected. The goal of this policy is to provide information on our privacy practices. We wish to inform you why and how we collect your personal information as well as how we store and use it.

Scope and application

The policy covers all personal information collected by Clinique Santé, its affiliated companies and Clinique Santé sales locations in Quebec (hereinafter called: "Clinique Santé"). This personal information is collected from the Websites (the "Sites" or "Websites") and during any other contact entered into with Clinique Santé by telephone, mail or other means regarding Clinique Santé products and services. The policy also covers certain information we collect from our partners for the provision of services or when you have consented to the sharing of your personal data. The policy is subject to Quebec's Act Respecting the Protection of Personal Information in the Private Sector, as well as other applicable legislation and regulations.

The personal information we collect and why we collect it

We collect certain personal information and create a file on our clients, Website users and anyone else who communicates with us, in particular when they purchase our services, take advantage of our offers, discounts or benefits, sign up to receive our newsletter or email notification about our online flyer, request information or participate in a contest or promotional activity. This file will normally comprise their name, address, telephone numbers, email address, age bracket, preferred language of communication, Aeroplan card number if they are an Aeroplan member, information about the products and services purchased or suggested as well as offers, discounts and benefits they are taking advantage of and, in some cases, information on their preferences and purchasing habits.

We collect and use this information for the following general reasons:

  • To provide you with the produces and services you need;
  • To register you for a points card or other type of loyalty card;
  • To process your photo development orders;
  • To organize promotional activities and contact contest winners;
  • To send you information about our products and services, our newsletters, email alerts for our online flyers and to answer your questions;
  • To improve our Website content;
  • For use in marketing studies and surveys;
  • To design, improve or market products and services and provide you with information that might interest you.

We use your personal information solely for the purposes for which it was collected. Your consent to the collection, use and disclosure of information for secondary marketing purposes (mailing or emailing of promotions, registration for an e-newsletter) or for survey purposes is not a mandatory condition for you to participate in contests we organize or to benefit from our services.

You can choose to receive information from Clinique Santé by keeping the appropriate box checked on the form or in other documents, as the case may be. You can unsubscribe to this mailing list at any time and we give you the opportunity to do so each time we send you a notice. Please consult the section below entitled "Information" for more details on this.

If you have consented to receive these types of notices, Clinique Santé may occasionally, send you by email, mail or other channels special offers, discounts or other benefits pertaining to its products and services or those of its partners. These offers may at times be tailored to your interests, the products you purchased, the services you use or any other information we have about you, in order to transmit the offers that might be of special interest to you.

Please note that for some photo development services, certain specific rules apply to the collection, use, communication and retention of your personal information. You will be notified of these specific rules when such information is collected. When services are provided by an entity other than Clinique Santé, it is your responsibility to find out about that organization's privacy policy. Although the services may be provided by an entity other than Clinique Santé, certain information you provide may also be shared with Clinique Santé in order to deliver services or to retain and process information.

Please note that promotional contests are always subject to specific rules, which are more fully described in the contest rules available through our Website or other sources.

Computer data on our Website

We may sometimes collect information that is not of a personal nature, such as the type of Internet browser or operating system you use or the domain name from which you were linked to our Website. Furthermore, when you visit our Website, we can insert a data file on your computer, such as a cookie or other file of similar nature. Cookies allow us to keep certain types of information about the use you make of our Website, including the date of your most recent visit, the pages you consulted and the files you downloaded. Cookies allow us to adapt our Website allow us to tailor a Website to your interests and preferences.

When you sign on to our Website, Clinique Santé may link the information thus obtained to your personal information.

Most Internet browsers allow you to erase these cookies from your computer's hard drive, to block them or to receive a warning before they are downloaded. Please refer to your browser's instructions to find out more about these functions. If you refuse the cookies, you will still have access to the Site but your navigation may be affected and you may not be able to benefit from certain services for which registration is required.

How your personal information is stored and communicated

Clinique Santé will keep personal information for a reasonable period of time, until it fulfils the objectives set forth or as required by law, whichever is longer. We establish retention criteria based on the type of information collected.

When personal information is no longer required to reach the objectives set forth or if a person has requested that we delete his or her information, it will be made anonymous or it will be destroyed in a manner that will protect it from unauthorized access or disclosure.

We never divulge your personal information to anyone outside Clinique Santé without your consent, with the exception of:

  • Organizations in our group or those connected with Clinique Santé;
  • Our suppliers of products and services, organizations or persons hired to perform certain duties on our behalf (e.g. providers of photo development services, those that organize and manage Clinique Santé promotions, data processing and electronic payment providers or record management suppliers, etc.) Clinique Santé takes all necessary contractual or other measures to ensure that third-party providers of goods and services use your personal information only for purposes of providing you or Clinique Santé with these goods and services and that they provide the personal information in their possession with a comparable level of protection to that provided by Clinique Santé.
  • Any entity resulting from a merger or change in control of Clinique Santé, in whole or in part, provided that the parties enter into an agreement that this information will only be collected, used or communications as part of the identified commercial purposes.
  • Any public authority as required by law.

We will not disclose your personal information to a promotional partner without your express consent to do so.

Information involving third parties

Email addresses of friends and their personal information provided by you to invite them to enter contests, to take advantage of promotions or to forward a page from our Website is not collected or saved in any form by Clinique Santé unless your friends have provided their own personal information and have agreed to receive information from us.

Personal information on children under the age of 13

The information on our Website is not intended for children under the age of 13. Clinique Santé will under no circumstances collect information on such children without the express consent of their parents or guardians.


All data are stored on high security servers protected from unauthorized access and misuse. Clinique Santé also protects personal information disclosed to third parties as specified in this policy, so as to preserve the confidentiality of that information and its use for the intended purposes only. Only persons (employees or their agents) who require this information in the performance of their duties have access to it.

Outside links on our Website

Our Websites may include links to other Websites operated by other businesses. By clicking on these links, you are exiting Sites linked in this way are not under the control of Clinique Santé and their being linked to our Website does not, in any way, make Clinique Santé responsible for them. Any personal information you provide via these Websites is subject to the privacy policies of these Websites.

Changes to our privacy policy

From time to time, Clinique Santé may change this policy. Please review it periodically. A notice of change will be posted at the beginning of this policy when changes are made to it.


If you have any questions regarding our policy on the protection of personal information, including access to personal information, collection, use and disclosure of personal information or regarding procedures for filing a complaint, or if you wish to have your name removed from one or more of our mailing lists or have your personal information updated, please contact our privacy officer using the information below:

  • By email:
  • By telephone: 1 800 263-2004 ou 450 449-2002
  • By mail: 1550, Ampère st., 5 floor, Boucherville, Québec, J4B 7L4